Contact Us

Get in touch with our team for support, partnerships, or any questions about RefiRadar

Last updated: January 27, 2025•RefiRadar
Get in Touch

We're Here to Help

Our team is committed to providing responsive, professional support. Choose the best way to reach us based on your needs.

Contact Methods

General Support

support@refiradar.com

For technical issues, account questions, and general inquiries

Response time: Within 24 hours

Business Inquiries

hello@refiradar.com

For partnerships, media inquiries, and business development

Response time: Within 48 hours

Security & Privacy

security@refiradar.com

For security vulnerabilities and privacy concerns

Response time: Within 4 hours (security), 24 hours (privacy)

Legal Matters

legal@refiradar.com

For legal questions, compliance, and regulatory matters

Response time: Within 72 hours

Response Time Expectations

Inquiry TypeEmail AddressResponse TimePriority
Technical Supportsupport@refiradar.comWithin 24 hourshigh
Security Issuessecurity@refiradar.comWithin 4 hourscritical
Business Inquirieshello@refiradar.comWithin 48 hoursmedium
Legal Matterslegal@refiradar.comWithin 72 hourslow

Office Information

RefiRadar

Remote-First Company

United States

Note: We operate as a remote-first company to serve clients nationwide. All communication is handled via email for fastest response times and proper documentation.

FAQ

Frequently Asked Questions

What does RefiRadar do?

RefiRadar monitors your commercial real estate loan(s), tracks market conditions and maturities, and alerts you when there’s a meaningful refinance opportunity or risk approaching.

Who is RefiRadar for?

U.S. commercial real estate owners and operators, asset managers, and finance leaders responsible for debt decisions. Typical use cases include multifamily, small office, industrial, and mixed‑use properties.

What information do I need to get started?

Email, loan balance, current interest rate, maturity date, property type, and ZIP code. You can add a property name to stay organized.

How do you decide when to alert me?

We check your maturity window and compare current market rates to your existing rate. If potential monthly savings or refinance risk crosses our thresholds—or your maturity enters the watch window—you’ll receive an alert.

How quickly will I receive alerts?

We run regular checks. When conditions warrant, you’ll receive an email alert promptly. If you use the dashboard, you’ll also see updated savings estimates there.

Does this affect my credit?

No. We do not run credit checks.

Is my information secure?

Data is stored in Supabase with Row Level Security enforced and transmitted over HTTPS. We minimize personal data and only use your inputs to calculate alerts. See our Security page for details.

Will you share my data with lenders?

Only if you explicitly opt in to be connected with a lender. Otherwise, your data is used solely to provide monitoring and alerts.

Can I manage multiple properties?

Yes. You can add multiple properties and see aggregate insights like total potential monthly savings.

Is there a cost?

Basic monitoring and email alerts are free. If you opt to be introduced to a lender, we may earn a fee from the lender.

Where do your rates come from?

We monitor public sources and market signals and use an internal rate service to estimate comparable refinance rates for your property type, location, and loan size.

How do I update or delete my information?

Update details from your dashboard or contact support@refiradar.com to request an update or deletion.

Are you a lender or financial advisor?

No. RefiRadar is an information service. We don’t provide financial advice. Always confirm terms with your lender or advisor.